We can ship across Australia and around the world!
We ship using Australia Post's eParcel service and charge a flat rate of $12.00 per order for orders under $150 in value - for orders over $150, postage is FREE!
If you wish to have your order sent by Express Post, we charge a $15 flat rate.
Please allow up to 2 working days for your order to be processed and despatched. You will receive email notification once the order has been sent, with a link to track the parcel.
For parcels sent regular post, please allow 5-7 days for delivery from date of despatch. For orders sent Express Post, please allow 3-5 days for delivery from date of despatch (unless you are inside our next day delivery area of the NSW central west or Sydney!).
If you are not at the specified delivery address to receive your order, the parcel may need to be collected from the appropriate Australia Post outlet.
All International orders are sent via Australia Post using their tracked International Post service for a flat rate of $25.
You will receive email notification once the order has been sent, with a link to track the parcel.
If you are not at the specified delivery address to receive your order, it may need to be collected from the appropriate postal outlet. Please allow up to 21 working days for delivery of your order, in order to give it time to clear Customs in both our country and yours. If your order has not arrived after this time, please contact us and we can provide a tracking number for the parcel.
When purchasing from outside of Australia, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
returns + exchanges
If, when you receive your order, it isn't as expected, doesn't fit as you'd hoped or the colour just doesn't do it for you, we are happy to offer an exchange or refund on all full-priced items.
Simply get it touch with us within 30 days from date of order and we'll issue you with the instructions for making the return.
Goods must be returned to Woolerina unworn, unwashed & be accompanied by their original packaging.
We do not offer refunds on discounted items however can offer store credit.
Woolerina warrants that goods are supplied free of defects. Woolerina accepts responsibility for all fabric &/or construction faults. Should you believe that your goods are faulty, please contact us to discuss & arrange for repair/replacement, upon inspection. Woolerina does not accept responsibility or offer warranty on garments that have not been cared for &/or stored according to our recommendations.