Reusable Fabric Mask
These reusable fabric face masks have been carefully designed to reduce exposure to respiratory droplets. These masks are NOT medical grade.
The mask is made up of four layers - two outside layers of 100% Australian Merino wool and two inner layers of unbleached cotton calico. We've chosen four layers as it gives additional protection against respiratory droplet transfer. The ties on the mask are 100% Merino wool.
With all components being natural fibres, this mask is entirely biodegradable at the end of its life.
HOW TO WEAR
To ensure the best protection from your mask, ensure it fits securely over your mouth and nose, bringing the ties together at the back of the head.
There is no "right way" to fit the Woolerina mask - the shape works with either the pleats at the bottom or the top, depending on your face shape and what is most comfortable for you.
Always wash your hands before and after fitting your mask.
The size of these masks are "one size fits many" with dimensions as follows:
Width: 16cm x Height: 13cm.
Length of ties is 45cm on each side.
We can ship across Australia and around the world!
We ship using Australia Post's eParcel service and charge a flat rate of $12.00 per order for orders under $150 in value - for orders over $150, postage is FREE!
If you wish to have your order sent by Express Post, we charge a $15 flat rate.
Please allow up to 2 working days for your order to be processed and despatched. You will receive email notification once the order has been sent, with a link to track the parcel.
For parcels sent regular post, please allow 5-7 days for delivery from date of despatch. For orders sent Express Post, please allow 3-5 days for delivery from date of despatch (unless you are inside our next day delivery area of the NSW central west or Sydney!).
If you are not at the specified delivery address to receive your order, the parcel may need to be collected from the appropriate Australia Post outlet.
All International orders are sent via Australia Post using their tracked International Post service for a flat rate of $25.
You will receive email notification once the order has been sent, with a link to track the parcel.
If you are not at the specified delivery address to receive your order, it may need to be collected from the appropriate postal outlet. Please allow up to 21 working days for delivery of your order, in order to give it time to clear Customs in both our country and yours. If your order has not arrived after this time, please contact us and we can provide a tracking number for the parcel.
When purchasing from outside of Australia, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
returns + exchanges
If, when you receive your order, it isn't as expected, doesn't fit as you'd hoped or the colour just doesn't do it for you, we are happy to offer an exchange or refund on all full-priced items.
Simply get it touch with us within 7 days of receiving your order and we'll issue you with the instructions for making the return. Goods must be returned to Woolerina within 30 days of making contact with us.
Goods must be returned to Woolerina unworn, unwashed & be accompanied by their original packaging.
We do not offer refunds on discounted items however can offer store credit.
Woolerina warrants that goods are supplied free of defects. Woolerina accepts responsibility for all fabric &/or construction faults. Should you believe that your goods are faulty, please contact us immediately upon receipt of the goods to discuss & arrange for repair/replacement, upon inspection. Woolerina does not accept responsibility or offer warranty on garments that have not been cared for &/or stored according to our recommendations.