Policy, Terms and Conditions

Our online store is made available to you under the following policies and conditions:

Contacting us
Please contact us as outlined on out Contact Page.

Electronic Payment
Electronic payments through this site are highly secure. Your credit card details are encrypted, so they cannot be read even in the unlikely event of the purchase details being intercepted. Credit card details are not divulged to any third party, and are only seen by the payment processing network.

Currencies
Conversion rates are taken daily from the US stock exchange. These rates are intended as an indication of conversion rate only, and may be billed at the rate current at the time of transaction.

Customs
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Privacy
We want to make your shopping experience as safe, satisfying, convenient and pleasurable as possible. We take your privacy very seriously. The information which we receive from you is used to process orders and to provide you with a more personalised shopping experience. This means that your information will not be sold or otherwise divulged to third parties without your prior consent. You have certain rights to access information about yourself and if necessary to ask for it to be corrected.

The following terms and conditions apply to credit facilities and all purchases of goods and services from Woolerina ("we" or "us").

1. Terms and Acceptance of Orders:
  • We will supply goods and services to you on these terms only unless we agree otherwise in writing.
 
  • We may however amend these terms from time to time.
 
  • We are under no obligation to accept all or any of your orders.
 
  • Your orders must be on our standard order forms.
  • We may cancel any of your orders at any time without incurring any liability; to you even if we have previously accepted your order.
 
  • We do not supply our goods on an “approval” basis.
2. Ownership:
 
  • We will remain the owner of the goods you purchase from us.
 
  • Until all sums you owe us, for any reason, are paid in full, and
 
  • Even if you incorporate the goods with other products
 
  • You authorise us to enter premises where the goods are located (or we believe them to be located) and take possession of and/or remove them while we remain the owner.
 
  • If you wish to resell any goods before you become the owner, you may do so only if the sale is genuine and made in the ordinary course of your business. You must then promptly account to us for the proceeds of the sale, and will hold the proceeds in trust for us until you do so.
     
3. Payment:
 
  • You must pay the price and our other charges (Cl. 8), on the 20th of the month following the month of delivery.
 
  • We may, however, require you to pay sooner, possibly before the goods are sent to you.
   
4. Purchase on Extended Credit:
 
  • If we agree in writing to give you extended credit
 
  • Clause 3 will not apply.
 
  • We will charge you interest at a rate fixed by us.
 
  • We may change the rate from time to time.
 
  • We will adjust your repayment instalments when we change the rate so that what you originally owed us is paid in full over the same period.
 
  • Your adjusted repayment instalments and new rate of interest will be shown on your next monthly statement.
   
5. Overdue Payments:
 
  • You must pay default interest on overdue payments, at our then current default interest rate calculated from the date payment is due until the date we receive payment.
 
  • We may review our default rate from time to time and we will advise you of any change on your monthly statement.
 
  • You must immediately pay all costs (including legal costs) incurred by us in collecting or attempting to collect your overdue payments.
 
  • Nothing in this Clause affects our other rights against you.
   
6. Our Rights:
 
  • If a default event occurs then:
 
  • We will be entitled to cancel all or part of your orders which have not been delivered in full; and all amounts you owe us whether due for payment or not, will be immediately due and payable; and
 
  • We may reclaim goods in your possession or control and dispose of them for our own benefit as we think fit.
 
  • For the purposes of this clause a “default event” occurs if:
 
  • a payment by you is overdue; or
 
  • in our opinion you are unlikely to be able to immediately pay all your debts;
     
7. Insurance
 
  • We will be entitled to any insurance payments that you become entitled to if:
 
  • Goods are lost, destroyed or damaged while in your possession or under your control if;
 
  • we own the goods as at the date of the loss, destruction or damage.
 
  • Our entitlement is however limited to the amount (if any) that you still owe us for goods and/or services supplied by us.
     
8. Delivery:
 
  • Delivery will be made to the delivery address shown on your order form. We may make delivery to any address we consider appropriate if no delivery is included on your order form.
   
9. Risk:
 
  • Risk in the goods will pass to you on delivery even though we may remain the owner of them.
     
10. Warranties:
 
  • We warrant that the goods supplied are free from defects.
 
  • All other guarantees, warranties and representations in relation to the goods or their supply are excluded except to the extent that we cannot lawfully exclude them.
 
  • Goods advertised by reference to pictures might not be identical to the pictures when sold.
   
11. Limitation of Liability:
 
  • We will not be liable for any indirect or consequential loss incurred by you as the result of any act or omission by us.
 
  • We will not be liable to you
 
  • For failure to deliver, or failure to deliver by a specified date, or
 
  • For loss caused by anything which is beyond our reasonable control.
 
  • Our liability to you is otherwise limited to the value of the goods and/or services supplied by us and associated with your claim.
 
  • We may, at our option and as appropriate, either
 
  • Replace defective goods, or
 
  • Pay you the price (excluding GST) you paid us for the goods and/or services
 
  • We will not however accept responsibility for any defective goods unless
 
  • You notify us of the defect within 14 days of your receiving the goods, and
 
  • You allow us to fully investigate your claim
 
  • This clause will not apply to the extent that the law prohibits us from limiting our liability.
   
12. Order Cancellation:
 
  • We will not accept cancellation of an order unless
 
  • The goods are part of our normally held stock and we receive written notice of cancellation before the goods are loaded for delivery; or
 
  • If the goods do not form part of our normally held stock, we receive written notice of cancellation before we order the goods ourselves from a third party.
   
13. Waiver:
 
  • If we delay or do not exercise any of our rights or remedies that will not be a waiver of the right or remedy.
 
  • Any waiver or consent we give you must be in writing and will be effective only in the specific instance and for the specific purpose for which it is given.
   
14. Severability:
 
  • If part of this Agreement is deemed to be invalid, illegal or unenforceable the remaining provisions will remain in full force and effect.
   
15. Governing Law:
 
  • These terms will be governed by law and you agree to submit to the jurisdiction of the Australian Courts.
 
  • The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
     
16. Dispute Resolution:
 
  • If a dispute arises between both of us
 
  • Both of us must first discuss the dispute and, in good faith, try and settle it between ourselves, and
 
  • If both of us cannot resolve the dispute both of us must then refer it to mediation before taking any other action
 
  • This clause will not apply to an application by either of us for urgent interlocutory relief.


PRIVACY ACT

1. You authorise
  a. us to obtain from persons you nominate all information we reasonably require to assess your credit worthiness, and
  b. those persons to release that information.
     
2. You are under no obligation to give us, or authorise the release of, the information we have asked for but if you fail to do so we may refuse to allow you credit.
     
3. We will use your personal information for purposes relating to your dealings with us and our marketing. You authorise us to release your personal information to third parties for those purposes.
     
4. All of your personal information will be held by us at Torig Park, Forbes, NSW, Australia, where it can be inspected and corrected by you.